These Terms of Service explain how MCSS provides cyber-security services, what you can expect from us, and your responsibilities as a client. Please review this information carefully to ensure full transparency and mutual understanding. 

Terms of Service

Last updated: 22nd Nov, 2025

Welcome to MCSS – Midlands Cyber Security Specialists. By using this website or our services, you agree to these terms.

Definitions

“Services” – any consultancy, support, or cyber-security activity provided by MCSS.

“Website” – mcss.ltd and all associated pages.

“Client” – any individual or organisation using our services.

“Agreement” – these Terms of Service.

1. About Us

MCSS – Midlands Cyber Security Specialists
Based in Cannock, Staffordshire
Email: info@mcss.ltd

ICO Registration Number: [Your number once received]

2. Use of This Website

You agree to:

• Use the website lawfully
  
  

• Not attempt to disrupt or hack the site
  
  

• Not misuse contact forms
  
  

We may restrict access for misuse.

3. Services Provided

MCSS offers:

• Cyber Health Checks
  
  

• Cyber Essentials preparation
  
  

• Ongoing compliance support
  
  

• Vulnerability scanning
  
  

• Security awareness training
  
  

• Policy and documentation support
  
  

Service scope is confirmed in writing before work begins.

4. Pricing and Payment

Pricing is displayed on the Services page.
Payments may be:

• One-off fixed fees
  
  

• Monthly or annual recurring fees
  
  

Invoices must be paid within the stated terms.

5. Cancellations & Refunds

• One-off services: refundable only if work has not started
  
  

• Monthly/annual services: cancellations applied from next billing cycle
  
  

• No refunds for completed or partially completed consultancy work
  
  

6. Client Responsibilities

You agree to:

• Provide accurate information
  
  

• Ensure staff participation when required
  
  

• Maintain ownership of system access and admin rights
  
  

• Follow provided remediation guidance
  
  

7. Limitation of Liability

To the maximum extent permitted by UK law:

• MCSS is not liable for indirect, incidental, or consequential loss
  
  

• You remain responsible for implementing recommended security measures
  
  

• Reports and assessments are advisory; no guarantee of absolute security is given
  
  

Nothing excludes liability for fraud or negligence.

8. Intellectual Property

All content, reports and materials provided by MCSS remain our intellectual property unless otherwise agreed.

9. External Links

We are not responsible for external sites or their content.

10. Governing Law

These terms are governed by the laws of England & Wales.